Terms & Conditions

Adult accounts must be held by users aged 18 or over. Children may have profiles or accounts on Cluboom only where a Club has appropriate parental consent and safeguarding arrangements in place. If you do not meet these requirements you must not use Cluboom as an adult user.

Clubs and their authorised officials are responsible for the information they enter into Cluboom, for keeping their accounts secure and for using the platform lawfully.

Cluboom is an administrative platform designed to support clubs with organisation, communication, player management and record keeping. While the platform provides tools to help clubs operate more effectively, responsibility for coaching decisions, team selection, safeguarding, medical decisions, disciplinary matters, compliance with governing body regulations and the welfare of players remains solely with the Club and its authorised officials. Cluboom does not make decisions on behalf of Clubs and should not be relied upon as a substitute for professional judgement or legal obligations.

Clubs are responsible for obtaining and maintaining any parental consents required for a child to have a profile, to appear in photographs uploaded to Cluboom, or for their information to be shared with coaches, team admins, other parents or players through the platform. Parents may request removal or correction of information about their child at any time through the Club or by contacting support.

You must not use Cluboom to:

• Upload or share unlawful, abusive, harassing or defamatory content.
• Impersonate another person or misrepresent your affiliation with a Club.
• Attempt to gain unauthorised access to accounts, data or systems.
• Interfere with the security, integrity or availability of the service.
• Use the service in breach of applicable law or governing-body rules.

You retain ownership of the content you upload to Cluboom. By uploading content you grant Cluboom a limited, non-exclusive licence to store, display and process that content strictly for the purpose of providing the service to you and your Club.

Cluboom, its brand, logos, software, design and documentation are protected by intellectual-property rights owned by us or our licensors. You may not copy, modify or redistribute the platform or its components except as expressly permitted.

Cluboom may in future offer paid subscription plans. Where a paid plan is enabled, the applicable price, billing period, features and cancellation rights will be presented at the point of sign-up and confirmed to the Club. Paid subscriptions are not currently active on the public site.

When paid subscriptions are enabled, Clubs will be responsible for keeping their billing information up to date and for paying fees when due. Fees are exclusive of VAT unless stated otherwise.

We aim to keep Cluboom available and reliable but we do not guarantee uninterrupted availability. Maintenance, updates and factors outside our reasonable control may cause temporary interruptions. We will make reasonable efforts to minimise disruption.

Our handling of personal data is described in our Privacy Policy. By using Cluboom you confirm that any personal data you enter has an appropriate lawful basis, that you have provided any privacy information required to the individuals concerned, and that you will comply with applicable data-protection law in your use of the service.

We may suspend or terminate access to Cluboom (in whole or in part) where we reasonably believe a user or Club is in material breach of these terms, is misusing the platform, or where required by law. Where practical we will give notice and an opportunity to remedy the issue.

Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be limited or excluded.

Subject to the paragraph above, our total aggregate liability to a Club or user in connection with the service is limited to the greater of (a) the fees paid to us by that Club in the 12 months preceding the event giving rise to the claim, or (b) £100. We are not liable for indirect or consequential loss, loss of profits, loss of goodwill, or loss of data beyond that which is reasonably foreseeable.

Support is provided on a reasonable-efforts basis by email at support@cluboom.co.uk. Cluboom support is not an emergency service. Safeguarding concerns should be handled as described in our Safeguarding Policy.

We may occasionally make features available in beta or preview form. Such features may be incomplete, may be changed or removed without notice, and are provided without any warranty. Feedback is welcome.

We may improve, change or remove features of Cluboom from time to time. Material changes to functionality that a Club relies upon will be communicated in advance where reasonably practicable.

These terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions about these terms: support@cluboom.co.uk.