Refund & Cancellation Policy

Applies once paid subscriptions are enabled. A Club may cancel a subscription at any time by using the in-app cancellation option (where available) or by contacting support@cluboom.co.uk.

Unless stated otherwise, cancellation takes effect at the end of the current billing period. Access to paid features continues until that end date.

Applies once paid subscriptions are enabled. Where you purchase a subscription as a consumer, you may have a statutory right to cancel within 14 days of purchase under UK consumer law. If you request that the service begins during that period, we may charge for the portion of the service already provided up to the point of cancellation. Nothing in this policy limits statutory cancellation or refund rights that cannot legally be excluded.

Applies once paid subscriptions are enabled. We do not generally offer pro-rata refunds for unused time on a subscription that has been cancelled mid-period. We may offer a refund at our discretion, for example where a service failure or billing error has occurred.

Where a refund is agreed, it will be returned to the original payment method within a reasonable period.

Applies once paid subscriptions are enabled. If a paid subscription is not renewed or a payment fails, access to paid features may be reduced or suspended. Club-owned data is not deleted immediately on suspension; retention is described in our Privacy Policy.

Nothing in this policy attempts to exclude any cancellation or refund right that cannot lawfully be excluded, and your statutory rights are not affected.

Cancellation or refund requests: support@cluboom.co.uk.